BOOKING POLICY

Please note: All artists/stylists are independent contractors who work in collaboration with Renee Touma Studio and operate under their own ABN and insurance. Each artist has been personally selected by Renee and brings extensive professional experience to ensure a high-quality service.

Appointments

We kindly ask that clients arrive at least 5-10 minutes prior to their scheduled appointment time. If you anticipate being late, please contact Renee Touma Studio as soon as possible. Failure to arrive on time or notify the studio may result in the loss of your appointment.

Deposits
A deposit is required to secure your  appointment and confirms your commitment to the agreed service, date, time, and artist. By paying a deposit, you enter into a service agreement with Renee Touma Studio. Deposit amounts vary depending on the service booked and will be applied to your total balance on the day of your appointment. 

Please note: If you fail to attend your appointment, the deposit will be forfeited and will not be transferable to another booking.

Allergies & Sensitivities
Clients must notify us of any allergies, sensitivities, or adverse reactions to skincare or makeup products prior to their appointment via email. Clients are also required to remind their artist at the commencement of the appointment. Failure to disclose any allergies or sensitivities before or at the start of the appointment releases Renee Touma Studio from any liability for reactions or adverse effects that may occur as a result of undisclosed information.

Contagious Conditions
For health and hygiene reasons, we reserve the right to refuse service to any client presenting with contagious conditions, including but not limited to cold sores, conjunctivitis, skin infections, or other transmissible illnesses. Clients with such conditions will be turned away at their appointment. If you are experiencing any of the above, please contact us the day before or the morning of your appointment, and we will discuss whether an alternative option is available.

Cancellations & No-Shows

We require at least 24 hours’ notice for appointment cancellations.

• Cancellations made within 3 months will result in the loss of your deposit. (Any appointment that hasn’t taken a deposit means it has a $50 cancellation fee per appointment when cancelling within 7 days) 
• Cancellations made less than 48 hours will result in a charge of 50% of the scheduled service cost, and the deposit will be forfeited.
• Cancellations made within 3 hours of the appointment will result in a charge of 100% of the schedules service cost. 
• No-shows will be banned from future bookings.

Refunds & Credit

Refunds are not available for client cancellations.

In the rare event that Renee Touma Studio is unable to honour an appointment, a full refund will be issued. In circumstances beyond anyone’s control (such as natural disasters), a credit note may be provided at our discretion.

Please note: Refunds or credit notes will not be issued for reasons including, but not limited to:

• Accidental bookings
• Event cancellations
• Illness
• Travel issues
• Double bookings
• Change of mind
• Work commitments

Style Preferences & Inspiration Photos

We strongly recommend reviewing your selected artist’s or stylist’s portfolio before booking to ensure their style aligns with your desired look, as every artist and stylist has their own individual style and techniques.

You are welcome to bring inspiration photos to your appointment; however, we recommend using examples of your selected artist’s own work where possible. If providing images of another artist’s work, these will be used as inspiration only and we cannot guarantee an identical result. We will always do our best to achieve your desired look, however for the best outcome we recommend booking with an artist or stylist whose work aligns with your vision.

Staff Allocated

When booking a service, we understand that you may have a preferred artist/stylist in mind. While we make every effort to honour your request, staff availability is subject to change due to unforeseen circumstances such as illness, emergencies, or scheduling conflicts.

In the event that your assigned artist is unable to attend your appointment, rest assured that we will provide a highly trained and qualified replacement. All of our staff have been chosen with high standards, ensuring a consistent level of professionalism, skill, and expertise.

Photo and Video Consent:

 If our team asks to take a photo or video during your appointment and you agree, this confirms your consent for us to use and share this content across our social media platforms and marketing material.

Lost Property Policy

Clients are responsible for all personal belongings brought into the salon. If an item is left behind after an appointment, we will do our best to hold it safely for up to 7 days.

Any lost property not collected within 7 days of the appointment date may be disposed of or donated, and Renee Touma Studio will not be responsible for any unclaimed, lost, stolen, damaged, or misplaced items after this period.

Please contact us as soon as possible if you believe you have left something behind.

Important Notice

By booking an appointment and paying a deposit at Renee Touma Studio, you acknowledge and agree to these terms. Deposits and full payments are non-refundable and non-transferable to another service, date, or time—for any reason.

By selecting ‘Yes’ on our booking system, you authorise Renee Touma Studio to process any payment from your account if applicable, to charge for late cancellations, no-shows, or significant delays (20+ minutes late).
We maintain a zero-tolerance policy for abuse regarding these policies. Please ensure you understand and accept these terms before booking.